GraniteStack Pty Ltd (ACN 666 280 655) ("we", "us" or the "Company") is committed to privacy protection. At https://www.granitestack.com/ ("this site"), we understand the importance of keeping personal information private and secure. This privacy policy ("Privacy Policy") describes generally how we manage personal information and safeguard privacy. If you would like more information, please don't hesitate to contact us. This Privacy Policy forms part of, and is subject to the provisions of, our Subscription Licence Agreement (https://www.granitestack.com/userlicense).
We will never rent, trade or sell your email address to anyone.
We will never publicly display your email address or other personal
details that identify you.
We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.
Personal information held by the Company may include your:
● name and date of birth;
● residential and business postal addresses, telephone/mobile/fax
numbers and email addresses;
● bank account and/or credit card details for agreed billing purposes;
● location data, including information that helps us identify your
geographical position;
● any information that you provided to us by you during your account
creation process or added to your user profile;
● preferences and password for using this site and your computer and
connection information; and
● any information that you otherwise share with us, or your customers
upload within the software you create using GraniteStack.
All purchases that are made through this site are processed securely and externally by Stripe. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to Stripe, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing address).
At this site, we only collect personal information that is necessary for us to conduct our business as the owner of software solution GraniteStack, allowing businesses to design, build, launch, and scale SaaS platforms with simple, pay-as-you-grow pricing. As we host SaaS platforms that you may build using our software solution GraniteStack, we will also have access to personal information that users of platforms using GraniteStack and hosted by us provide through the platform. We do not make use of information provided through such platforms (as opposed to personal information provided or collected by us in the manner set out below) other than to identify the numbers of persons utilising your platform for billing purposes.
We may collect personal information that you provide to us about
yourself when you:
● use this site, including (without limitation) when you:
− create a user account;
− add information to your user profile;
− purchase any products through this site;
− add reviews, forum or chat room messages or comments in any elements
of this site that permit user-generated content;
− register for access to premium content or request certain premium
features; or
− complete an online contact form to contact us;
● provide information to us by telephone or through marketing or
competition application forms; or
● send us an email or other communication.
This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.
This site uses "cookies" to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the "Cookies" folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.
In some cases, third parties may place cookies through this site. For
example:
● Google Analytics, one of the most widespread and trusted website
analytics solutions, may use cookies de-identified data about how long
users spend on this site and the pages that they visit;
● Google AdSense, one of the most widespread and trusted website
advertising solutions, may use cookies to serve more relevant
advertisements across the web and limit the number of times that a
particular advertisement is shown to you; and
● third party social media applications (eg, Facebook, Twitter,
LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order
to facilitate various social media buttons and/or plugins in this site.
Your personal information may be used in order to:
● verify your identity;
● assist you to place orders through this site;
● process any purchases of products that you may make through this site,
including charging, billing and collecting debts;
● make changes to your account;
● respond to any queries or feedback that you may have;
● conduct appropriate checks for credit-worthiness and for fraud;
● prevent and detect any misuse of, or fraudulent activities involving,
this site;
● conduct research and development in respect of our products;
● gain an understanding of your information and communication needs or
obtain your feedback or views about our products in order for us to
improve them; and/or
● maintain and develop our business systems and infrastructure,
including testing and upgrading of these systems,
● provide you with location-based services, such as personalized
content, search results, and recommendations,
● enhance and optimize the functionality of our products and services,
allowing us to deliver a more tailored experience to you,
● improve the accuracy and efficiency of customer support and
assistance,
● analyze usage patterns and trends, enabling us to enhance and refine
our products and services
and for any other purpose reasonably considered necessary or desirable
by the Company in relation to the operation of our business.
From time to time we may email our customers with news, information and
offers relating to our own products or those of selected partners. Your
personal information may also be collected so that the Company can
promote and market products and services to you. This is to keep you
informed of products, services, and special offers we believe you will
find valuable and may continue after you cease acquiring products and
services from us. If you would prefer not to receive promotional or
other material from us, please let us know and we will respect your
request. You can unsubscribe from such communications at any time if you
choose.
In order to deliver the products you require or for the purposes set out
above, the Company may disclose your personal information to
organisations outside the Company. Your personal information may be
disclosed to these organisations only in relation to this site, and the
Company takes reasonable steps to ensure that these organisations are
bound by confidentiality and privacy obligations in relation to the
protection of your personal information. These organisations may carry
out or provide:
● customer enquiries;
● mailing systems;
● billing and debt-recovery functions;
● information technology services;
● marketing, telemarketing and sales services;
● market research; and
● website usage analysis.In addition, we may disclose your personal
information to:
● your authorised representatives or legal advisers (when requested by
you to do so);
● credit-reporting and fraud-checking agencies;
● credit providers (for credit-related purposes such as
creditworthiness, credit rating, credit provision and financing);
● our professional advisers, including our accountants, auditors and
lawyers;
● government and regulatory authorities and other organisations, as
required or authorised by law;
● organisations who manage our business strategies, including those
involved in a transfer/sale of all or part of our assets or business
(including accounts and trade receivables) and those involved in
managing our business risk and funding functions; and
● the police or other appropriate persons where your communication
suggests possible illegal activity or harm to others.
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email to support@granitestack.com or by post.
In most cases, you may have access to personal information that we hold
about you. We will handle requests for access to your personal
information in accordance with the Australian Privacy Principles. All
requests for access to your personal information must be directed to the
Privacy Officer by email using the email address provided above or by
writing to us at our postal address. We will deal with all requests for
access to personal information as quickly as possible. Requests for a
large amount of information, or information that is not currently in
use, may require further time before a response can be given. We may
charge you a fee for access if a cost is incurred by us in order to
retrieve your information, but in no case will we charge you a fee for
your application for access. In some cases, we may refuse to give you
access to personal information that we hold about you. This may include
circumstances where giving you access would:
● be unlawful (eg, where a record that contains personal information
about you is subject to a claim for legal professional privilege by one
of our contractual counterparties);
● have an unreasonable impact on another person’s privacy; or
● prejudice an investigation of unlawful activity.
We may also refuse access where the personal information relates to
existing or anticipated legal proceedings, and the information would not
be accessible by the process of discovery in those proceedings. If we
refuse to give you access, we will provide you with reasons for our
refusal.
We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.
You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Company assumes no responsibility for the content of any third party websites.
We may use the Google AdWords and/or Facebook re-marketing services to
advertise on third party websites to previous visitors to this site
based upon their activity on this site. This allows us to tailor our
marketing to better suit your needs and to only display advertisements
that are relevant to you. Such advertising may be displayed on a Google
search results page or a website in the Google Display Network or inside
Facebook. Google and Facebook may use cookies and/or pixel tags to
achieve this. Any data so collected by Google and/or Facebook will be
used in accordance with their own respective privacy policies. None of
your personal Google and/or Facebook information is reported to us.
You can set preferences for how Google advertises to you using the
Google Ads Settings page (https://www.google.com/settings/ads). Facebook
has enabled an AdChoices link that enables you to opt out of targeted
advertising.
The Company welcomes the General Data Protection Regulation (“GDPR”) of the European Union (“EU”) as an important step forward in streamlining data protection globally. We intend to comply with the data handling regime laid out in the GDPR in respect of any personal information of data subjects in the EU that we may obtain.
The requirements of the GDPR are broadly similar to those set out in the
Privacy Act and include the following rights:
● you are entitled to request details of the information that we hold
about you and how we process it. For EU residents, we will provide this
information for no fee;
● you may also have a right to:
− have that information rectified or deleted;
− restrict our processing of that information;
− stop unauthorised transfers of your personal information to a third
party;
− in some circumstances, have that information transferred to another
organisation; and
− lodge a complaint in relation to our processing of your personal
information with a local supervisory authority; and
● where we rely upon your consent as our legal basis for collecting and
processing your data, you may withdraw that consent at any time.
If you object to the processing of your personal information, or if you
have provided your consent to processing and you later choose to
withdraw it, we will respect that choice in accordance with our legal
obligations. However, please be aware that:
● such objection or withdrawal of consent could mean that we are unable
to provide our services to you, and could unduly prevent us from
legitimately providing our services to other customers subject to
appropriate confidentiality protections; and
● even after you have chosen to withdraw your consent, we may be able to
continue to keep and process your personal information to the extent
required or otherwise permitted by law, in particular:
− to pursue our legitimate interests in a way that might reasonably be
expected as part of running our business and which does not materially
impact on your rights, freedoms or interests; and
− in exercising and defending our legal rights and meeting our legal and
regulatory obligations.
Data that we collect about you may be stored or otherwise processed by third party services with data centres based outside the EU, such as Google Analytics, Microsoft Azure, Amazon Web Services, Apple, etc and online relationship management tools. We consider that the collection and such processing of this information is necessary to pursue our legitimate interests in a way that might reasonably be expected (eg, to analyse how our customers use our services, develop our services and grow our business) and which does not materially impact your rights, freedom or interests. The Company requires that all third parties that act as “data processors” for us provide sufficient guarantees and implement appropriate technical and organisational measures to secure your data, only process personal data for specified purposes and have committed themselves to confidentiality.
We will only keep your data for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements. At the end of any retention period, your data will either be deleted completely or anonymised (for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning). In some circumstances, you can ask us to delete your data.
To ensure that your personal information is accurate and up to date, please promptly advise us of any changes to your information by contacting our data protection officer by email at support@granitestack.com or by post.
From time to time, it may be necessary for us to revise this Privacy
Policy. Any changes will be in accordance with any applicable
requirements under the Privacy Act and the Australian Privacy
Principles. We may notify you about changes to this Privacy Policy by
posting an updated version on this site.
If you require any further information about the Privacy Act and the
Australian Privacy Principles, you can visit the Federal Privacy
Commissioner’s website (see www.privacy.gov.au).